Reference

How tanjung77 Handles Your Personal Information

Your account details, payment activity, and browsing data are handled with clear purpose — collected only for what keeps your tanjung77 account running and your transactions secure.

Account Data ProtectionDANA, OVO, GoPay Payment PrivacyYour Right to Access & DeleteCookie ControlsSecure Data Retention
tanjung77 How tanjung77 Handles Your Personal Information
PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy

Any question about your data — what we hold, how long we keep it, or a request to correct or remove it — goes to our privacy contact path below. We aim to respond to data requests within a reasonable period. Account verification is required before we act on any deletion or correction request, so have your registered email or phone number ready.

Live Chat Support Open the chat window from your account dashboard and select the Privacy or Account Help category. An agent will log your request and confirm the next steps.
Email Request Send your privacy request to our support email address found in the Contact Us page. Include your registered account email so we can verify your identity before acting.
In-App Account Settings Some data controls — such as marketing email preferences and cookie consent — are available directly inside your account settings without needing to contact support.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security

We apply SSL encryption to every page where your account data moves — login, deposit via DANA or OVO, withdrawal confirmation, and account settings. Passwords are stored as salted hashes, not readable text. Two-factor authentication via OTP adds a second check whenever a login comes from a device we have not seen before, which is one of the most effective steps against unauthorised access. Cookie settings can be reviewed and adjusted from the privacy banner shown on your first visit or from account settings at any time.

SSL Encryption

All data in transit between your browser or mobile app and our servers is encrypted. This covers your login session, wallet top-up confirmation, and any account update you make.

Cookie Controls

We use session cookies for login continuity, analytics cookies to see which pages are visited most, and no third-party advertising cookies. You can opt out of analytics cookies from settings.

Data Retention Period

Active account data is kept while your account remains open. After closure, we retain records for the period required by applicable financial and legal obligations, then delete them.

Your Correction Rights

If your registered name, phone number, or email is incorrect, you can submit a correction request through live chat. We verify your identity first, then update the record within a reasonable timeframe.

Common Questions About Your Privacy

These are the questions we hear most often about data, cookies, and account privacy. If something is not covered here, reach out through live chat or our support email.

We collect your name, date of birth, email address, and phone number at registration. This is used to verify your identity and keep your account secure. No additional documents are requested unless a transaction triggers a routine verification check.

Payment references are shared only with the relevant payment processor to confirm and settle your transaction. We do not pass your wallet credentials or transaction history to advertisers or unrelated third parties.

Contact us via live chat or the support email on the Contact Us page. Quote your registered email, and we will compile your data into a readable format and send it to your registered address within a reasonable period.

Yes. Submit a deletion request through live chat or email after closing your account. We will remove personal data that is not subject to mandatory retention obligations, such as transaction records required for financial compliance.

We use session cookies for login, functional cookies for language preference, and optional analytics cookies. You can decline analytics cookies at the privacy banner on first visit or adjust your choice anytime in account settings.

Yes — whether you access the platform from Bekasi or anywhere else in Indonesia, the same data practices apply. Availability of the platform itself depends on local law and eligible regions, but the privacy policy terms are consistent.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.