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Terms and Conditions for Your tanjung77 Account

Before you open your account and explore the lobby, these Terms and Conditions set out what we expect from you and what you can expect from us — covering everything from how your DANA, OVO, or GoPay wallet connects to how disputes are handled.

Account eligibility termsDANA, OVO, GoPay wallet rulesWithdrawal verification processAccount suspension conditionsJurisdiction-dependent access
tanjung77 Terms and Conditions for Your tanjung77 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these Terms and Conditions is unclear, or you want to flag a concern about how a rule has been applied to your account, our support team is the right first stop. You can reach us through live chat directly inside your account dashboard, via our email channel for written queries, or through our Indonesia-based messaging support line. We aim to respond to terms-related queries within one business day and will always give you a written record of any decision made about your account.

Live Chat Open your account dashboard and tap the chat icon to reach our support team directly — no need to leave the platform or navigate away from the page.
Email Support Send your terms query in writing to our support email address. Written submissions get a formal written response, useful if you need a record of the outcome.
Messaging Line Our Indonesia support line handles account-level terms questions via messaging. Reach it from your registered account contact page for verified, account-linked assistance.
HOW WE ENFORCE FAIRLY

Our Commitments Under These Terms

We take the obligations in these Terms and Conditions seriously — not just yours, but ours. This section explains how we handle the four areas that matter most to you: data practices, account security, retention of your records, and how to request a correction or change to your account details. Every step here is built around protecting your account and keeping the process transparent.

Data Handling

Account data you submit — including your registered DANA, OVO, or GoPay wallet details — is stored securely and used only for account operation, verification, and fraud prevention purposes.

Account Security

We apply OTP verification on login and withdrawal requests. If suspicious activity is detected on your account, we will suspend access and notify you via your registered contact before any funds move.

Record Retention

Transaction records, including every DANA, OVO, and GoPay deposit and withdrawal, are retained for the period required by our operating terms. You can request a copy of your account history at any time.

Requesting Changes

To update registered wallet details or personal information, submit a verified request through live chat or email support. Changes to payment wallet details require identity re-verification before they take effect.

Frequently Asked Questions About Our Terms

These are the questions we hear most from people reading through the Terms and Conditions for the first time. Each answer is specific to how tanjung77 applies its rules — not a generic legal summary.

The core terms are the same regardless of which e-wallet you use. Specific processing steps may differ slightly by wallet, but account rules, verification requirements, and eligibility conditions apply equally to DANA, OVO, and GoPay users.

We reserve the right to suspend accounts that breach these terms — including suspected fraud or identity mismatches. Where possible, we notify you first. In cases of confirmed fraud, suspension may happen immediately to protect your funds and ours.

If your account is suspended for reasons unrelated to fraud, your verified balance remains accessible pending review. If suspension follows a fraud determination, funds may be withheld while the case is assessed under our dispute process.

Submit your dispute in writing via the email support channel. Include your account ID, the relevant transaction or decision reference, and your version of events. We will respond formally within the timeframe stated in our dispute resolution section.

No — compliance with local law is your responsibility. Access to tanjung77 depends on whether use is permitted under the law that applies to your location. We recommend confirming this before creating an account or making any deposit.

We publish notice of material changes on the platform before they take effect. Continuing to use your account after the notice period counts as acceptance of the updated terms. You can always contact support if a change is unclear.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.